Customer Reviews and Testimonials
We pride ourselves in taking care of our customers and we love hearing from you. Leave A Review about your experience with our staff and the service that we've provided. We also love to hear about your RVing adventures. Keeps those cards and letters coming, and read on to learn what other customers are saying. Or, if you want any information about who we are and how we can help get you into the camper of your dreams, you can contact us.
If we could give Hitch RV 10 stars we would. Sutton was the most patient, non-pushy salesperson we have ever dealt with; he gets a gold star for sure. And Tony, Randy, Brooke and Emily really know their stuff. Every question we had was answered without hesitation. It has been the most smooth and pleasant purchase we ever made. You are definitely not just a number here. We will be recommending Hitch RV to all our family and friends. - Jon from Alburtis, PA
After looking at other dealerships without any success and given the run around. I stopped at Hitch RV in Berlin NJ and talked with Bob Carr, one of their Salesmen, on a whim to check out their destination trailers. Not only did Bob get us the trailer of our dreams, he was able to get all the financing and paperwork approved in 4 hours! Within one week we had our new camper delivered by Dan Hayden, the office manager. Everything was handled professionally and thoroughly. The entire staff at Hitch RV in Berlin, from the person doing the demo, the front desk and sales were helpful and professional.
When we are ready to purchase our 2nd camper we will absolutely return to Hitch RV!
Thanks,
Linda Grzyb - Linda from EASTAMPTN Township, NJ
Will Kricker was very informative regarding the products they had on their lot. He was friendly and courteous and had a nice rapour with the customers. We did purchase a camper from Will and the day we came to pick it up he was still helping us complete our purchase - William from PA
Called the Boyertown dealership Friday looking for a specific floor plan, Will answered and stated they didn’t have that one, but stated that there was a similar unit. Set up an appointment for later that day. We found the unit met our needs and expectations and we discussed the price. Stated to Will on phone that we wanted to look and weren’t going to purchase until I had time to do some research. We parted ways with no slick sales tricks and told him we would be in touch if that was the way we were going to proceed. We went home and we decided to purchase, called late Sat morning and discussed the $$$, came to an agreement, deposit by phone. Delivery was set for Thursday, paperwork was smooth, Pre delivery was thorough with Tom, and we were off. Having sold RV’s on a dealership level and also as a Factory rep 3 different manufacturers, being a veteran RVer I was impressed and glad that I didn’t have to walk away because of High pressure tactics. Excellent Job Will !!! - Mike from Macungie, PA
Matt Gingrich at the Boyertown location was amazing. He help me pick out a new travel trailer and made the whole process enjoyable. Tony in financing was
On the ball had everything ready for me to sign. I will be recommending Hitch RV in boyertown to all of my friends and family.
Thank you gentlemen for all your help ?? - Deborah from Pottstown, PA
Excellent Customer Service...
I have to say dealing w/ Amanda was a JOY... Amanda keep us up to date on the repairs( bad regulator and squirrels chewed gas line) almost daily...
Thank you to the service dept. as well, GOOD job to All...!!! - Gavin from Newark, DE
Drove down from NH in early March to purchase our first Travel Trailer (Keystone Bullet 260RBS). The Berlin branch had the exact model we were looking for. Everyone from Sales to Service were extremely helpful and knowledgeable. Adam and Cody(?) went through the entire camper and Blue Ox hitch with us. We have used the camper a few times and are very happy with it. There have been 1 or 2 glitches but they are covered under warranty and my husband is working with Keystone to remedy. Hoping to have many years of enjoyment with this trailer. - Susan from Hampstead, NH
Ernie made a "house call" and helped us out with our hot water heater on our RV. He was very knowledgeable and went out of his way to help resolve our problem! This is REAL customer service!! We highly recommend doing business with Hitch Rv in Berlin!! - William from Maple Shade, NJ
Millie, Chase and Matt were great to work with. Millie went above and beyond and was always available. Boyertown PA location - Tammy from Temple, PA
Millie was amazing! She was thorough, upfront, kind and honest! She got us exactly what we were looking for (price, size & quality)! Everyone was so nice and attentive! - Jason from Pottstown, PA
No pressure .my salesman NICK. was real informative and went well above to answer all my questions. I was so worried about buying out of state and then bringing it back to Massachusetts to register it .cause mass sucks for this stuff and when I did have a problem at the mass registry I called and they overnighted the paper I needed and solved my problem . But I would definitely recommend to anyone looking for a travel trailer to check this place out all the staff were excellent - Gary from Fall River, MA
We started at the Boyertown location but what we ended up with was at the Milford, De location. Millie, our sales person, set everything up for us to view the trailer at the other location and helped us throughout the entire process. When we went to Milford to look at the trailer Gary couldn't have been more helpful. The two locations worked together and made it so easy for us. Thank you Kelvin, Millie and Gary! It was a pleasure and I will recommend Hitch to anyone looking for a trailer. - Michelle from Claymont, DE
Our experience at Hitch RV was above a 5 star rating, from dealing with our sales person
Brennan, Gary the manager and Sherri the administrative assistant doing our final paper work.
We were walked through our travel trailer with the young man there from the service dept spending a few hours making sure we understood all details of our trailer from hooking up , unhooking and everything inside.
Our thank you to the staff at Hitch RV
- Bernadette from Lewes, DE
What we liked the most was all the available options and amazing staff. Our salesman Bob Joel did an excellent job showing us all available options. Finally he showed a camper he thought we'd like and it was absolutely perfect. Bob did not pressure or rush us. This is our 4th camper and this was a great experience. Also the manager Christa Carbone went above and beyond to make sure our camper was going to be ready to take home the same day. We really appreciated the extra effort. We cannot leave out the finance director Mike Gilbert, he really did a great job keeping the numbers where they needed to be. He also made it quick and easy, there were no surprises. - Ed from Egg Harbor City, NJ
Just moved out here and everyone was so nice! It was a great customer experience as everyone explained the different types of campers and what would be best for my family. - Autumn from Las Vegas, NV
Customer service was great, people there really are there to help. - Bill from Claymont, DE
This was hands down one of the best buying experiences we have ever had. John Blackwell was our salesperson and was very patient with answering all of our questions as well as showing us different models 100 times each. We never felt any pressure to purchase, but were consistency impressed with the communication and ease of the experience. - Lauren from NJ
This was our first venture into buying a camper trailer and we had a lot of questions. John Walden was friendly, patient and informative while walking us through the purchase of our KZ Sportsman. A great value for what we were looking for in a camper trailer. Soup to nuts John was there for us all the way to pulling it off the lot. Thanks John. - Robert from Lindenwold, NJ
I liked the overall experience at Hitch RV in Boyertown, PA. Our salesperson Danielle is awesome. She is very knowledgeable about the RV's and all the different types but she is also owner of 3 and has shared many of her experiences both when she was new and also as a seasoned RV owner. She went above and beyond and even took me out in the site to teach me how to back the RV up (I got to drive). Calvin the General sales manager was very friendly and outgoing. Scott is outstanding at the service desk and very helpful with products and the maintenance of the vehicle. Tom and Josh were both instrumental in the demo of the RV and putting up with my questions and video recording it all. The entire staff was great. Met others as well that pitched in and helped such as Kyle and John. Without a doubt - this is a place that you truly feel like you are surrounded by family. Everyone jumps in to help or offer advice and ensure the sales experience is great. If you are looking for an RV, this is the place to go. - Jim from Douglassville, PA
Scott, Eric and Matt were so helpful and understanding. Explaining everything from the hitch, washer and dryer, walk thru and demo on our first purchase of an rv. We bought a 5th Wheel Heritage Glen. I would go back and deal with these 3 anytime and would recommend them. They went all out for us. They were the best! - Heather from Tyrone, PA
We took our RV down today to have some warranty work done and inspection! Eric who is the parts manager came out to the vehicle checked it over talk to us asked if we had any questions we told him we had a few he took the time and went out of his way to explain everything to us did we didn't understand! Beyond Great customer service - Susan from Reading, PA
We want to thank Danielle, Justan, Scott and Kyle for a great experience purchasing our Sunset 331BH at Boyertown location. Danielle was on top of everything and Justan was really helpful on going thru the unit with great detail. He did not forget anything and very detailed. If we need any help on things I may not remember from this experience, I will definitely give them a call. Thank You again to everyone. - Gailen from Germansville, PA
Danielle at the Boyertown location was amazing!!! She worked so hard to get us into the travel trailer we wanted. She went to bat for us more than once! Can not say enough good things about our experience. Will be back!! - Aimee from Reading, PA
I called Kyle looking for an usual floor plan within a hour he sent me three campers that would work for me ! The camper I wanted was in New Jersey he drove down and picked it up for me. We were supposed to take delivery Monday they have a issue with the refrigerator and he wanted to make sure it was working correctly before we picked it up. He went out of his way to help get the problem corrected. He also got me what we wanted for our trade. We went down yesterday to bring our new camper home there was an issue he helped us move everything from our camper to the new camper . We were unable to bring it home last nite . Today Kyle brought my new camper to our house event backed it into our driveway which is very difficult , He also made sure that I had no questions. He is super kind, caring, listens to all that I wanted in a new camper . He is just wonderful - Susan from Reading, PA
Our sales guy, Kyle was awesome!!! Such a kind and helpful sales person!!! Would recommend him to anyone looking for an RV! We are in LOVE with our brand new 5th wheel! - Diana from Sanatoga, PA
From the sales team (Dave) to Justin in service we had nothing but a fabulous experience. Dave took the time to answer all of our questions about which model would be best for our family. Justin spent a great deal of time on our walk through, explained everything perfectly, and took the time to discount some hoses we did not need! He made sure we had an easy hook up and got out safely! Everyone made sure we had the supplies we needed, and answered all of our questions. Thank you Hitch RV of BOYERTOWN! - Brittany from Kunkletown, PA
Helpful staff above and beyond. We bought this unit over the phone sight unseen and they did everything in their power to make it a great buying experience. - Mike from Murrells Inlet, SC
Michael at Hitch RV in Columbia, SC was the best! We are first time buyers and we love our new Geo Pro!! Michael and the entire crew were very thorough, patient and walked through all the details. It was a very pleasant experience and we highly recommend checking them out before shopping any where else. - Debbie from Columbia, SC
Will was absolutely amazing! We had the best buying experience ever. I highly recommend Will for any of your rv needs! - Andrew from North East, MD
We would like to thank our salesman Will for putting us in the right RV. We gave him the features we wanted in an RV and our budget. He went out of his way to show us all the options they had and for several different visits. He was Truthful, patient, kind, very knowledgeable, and understanding.
If u are in need of an RV or Camper please ask for Will. He showed us our options and never tried to push us into a trailer we did not like or could not afford. That easy no pressure sales put us
at ease.
We would also like to recognize the service department for their professionalism. I scheduled the delivery and they were prompt and did a fantastic job setting up our camper at the campground. I would recommend anyone looking for an RV to look at
what Hitch has. If we are ever in the market for another one, we would go there first. Thank you all!!
- John from Middletown, DE
windows , lighting and furnishes - Thomas from Somerdale, NJ
Kitchen - Kimberly from Morrisville, PA
The roominess and the comfortableness. - Judy from Barnwell, SC
Will was amazing !!
Going above and beyond to ensure that we got the perfect RV. He listened to what we wanted while paying attention to all of our needs.
While multitasking with his other clients he worked really hard to find us our perfect RV. He was very patient with us as we viewed several models. He answered all of our questions, even after we got home he was still readily available to us and we appreciate that. He is very friendly , knowledgeable, and informative. That really helped put us at ease during this process. He made it so smooth and seamless. Will we want to Thank you ! for going above and beyond.
Our lives have been forever changed !
We settled on the 2021 Cherokee 274brb - R from Crofton, MD
He is so professional, honest, and friendly. We made a swift deal, and he delivered all of his promises just as he spoke on the phone.
Also, he is very responsive of any question. I feel luck to get our very first RV from this gentlemen, and hope to be able to work with him again.
Mike, thank you very much and I will be in touch!
- Jpx from Norwood, NJ
The floor plan, the deeply tinted windows that can be opened slightly even during a heavy rainstorm, the walk-around queen bed, the large kitchen sink, the very efficient Maxxair fan in the bathroom. - Chris from Yorktown, VA
It has just the space that we were looking for, and more storage than expected. We've only used it one weekend, but everything is working well. - Michael from Willow Grove, PA
The camper is very well built. We like the color and the style. The lighting is a big plus. The light weight makes is easy to pull with a half ton truck. Really like the steps. Love the camp kitchen. - George from Greenwood, SC
The travel trailer is laid-out nicely with lots of room. Love the outdoor kitchen, too. - Anthony from NJ
Patrick and the entire staff were awesome. We purchased a used camper and couldn’t be happier. They are all a great help in getting us all ready to go camping. I would highly recommend going here to the Columbia location. - Sharon from Columbia, SC
Columbia, S.C. Mark and Patrick were Great. In fact, the entire team was Great. We traded in our Flagstaff popup for a Sunset Trail SS272BH. On our way to trade in the popup and sign all the paperwork, we had a tire blow out on the interstate about an hour from the store. Mark checked on us several times and asked if we needed anything. This was on a rainy Saturday. The team stayed open an extra hour to allow us to still come in, so we did not have to reschedule. The buying process was simple and easy. I have referred several friends to Hitch RV in Columbia. Thank you! The Sunset Trail is a Great Product also. - Todd from Saint George, SC
We experienced good sales assistance for a new Riverside Retro. We were able to order a custom unit from the factory. Will Kricker was informative and responsive through the ordering process. We recently took delivery of the product after a tutorial from the friendly service department. To date, we are pleased with our TT and the staff at HitchRV, Milford DE. - Paul from White Hall, MD
Dave and the rest of the Team had our RV ready to walk through by the time we arrived. The Service Department did an outstanding job making sure we understood everything about the camper. Even in the pouring rain they went the extra mile to ensure that we were safe for our travel back to Long Island. Dave even sent a text asking if we made it home safe. Natalie did a wonderful job explaining the paperwork and being very customer friendly. We appreciated everything everyone did for us. Great job Hitch RV Milford, DE.!!! - Jeffrey from Mastic, NY
The Staff, the products the commitment to their customers!!! I mean SUPER big shout out to Will Kricker Best Salesman EVER!!! And don't forget about Pete the Delivery Guy excellent job with setup and giving a trailer newbie a crash course in RVS! And also don't forget Whiskey the Service Guy!!! Immediate response in rain and all he was there for me to help with my problems not once but twice within an hour he was at my side!!! You guys at HITCH RV MILFORD are what all sales/delivery/service teams should be like. EXCELLENCE seems like just not enough of a word to define your standards!!! - DONALD from Columbia, PA
We have purchased 2 different travel trailers from HItch RV and both times we were more than satisfied with our trailers. Our salesman John Blackwell on both units made our purchase easy and painless. We were never pushed into buying and never had anything hidden. The service department walked us through both units so we knew exactly how things worked. We can't say enough about Sales, Financing and Service as we are always treated well and greeted with a smile and if nothing else, always a Hello from anyone we cross paths with. Professionalism is what seems to set them up there with the best of them. Thanks Hitch for always being our go to place for units, parts and service. - William from Edgewater Park, NJ
Garage - Douglas
The whole experience was nice. Lonnie, our sales person, went above and beyond to help us (over the phone, during holiday season). I changed my mind, the day we were to do paperwork, Lonnie, took it in stride and we did get the camper we wanted. Pick up day was today, Brian, who did our walk through, was very thorough and even added some ideas (nice touch). We have had a few problems with Hitch RV in the last couple of years. However, the owner, helped do the paperwork and assured us that he had "cleaned" house and this new SERVICE staff was top notch. He did not lie. Lonnie, Natalie and Brian were awesome. Thanks
- Deborah from Georgetown, DE
Bought a Forest River Wildwood from Ernie at the Edison, NJ RV Show. Ernie was the first salesman we met at the show and after meeting dozens others we went back to him and Hitch RV. We loved his personality and enthusiasm. He went above and beyond to help us out with purchasing our new RV. Thank you.
Tom & Joan Z. - Thomas from Clifton, NJ
Very good condition. Setup team did very well - Paul
Dave, I really want to thank you . You have truly been amazing through all of this. This was so scary for me with my situation and you made it easy breezy and have been there for my crazy questions. I appreciate it so much ! It was such a pleasure working with you . I will recommend you to any of my friends who ever need or want an Rv or trailer. - Katie from Millsboro, DE
Thanks Dave we wanted you to know that Service has gone above and beyond. Amanda and Rena operate as a well oiled machine. They know exactly how to push the manufacture to get the job done. We had purchased our original camper in Feb 2019 and found it to have some issues in may after bringing in our unit having it diagnosed and starting a long process with the manufacture. These two ladies didn’t stop, they pushed the manufacture to come to their lot and see the defective camper they had build. We may have spend 4 months fighting with the manufacture but couldn’t be happier to have picked up our 2020 unit this past weekend. I can’t leave out Mike and Eric who prepped our unit!! Everyone is truly amazing to work with!! - Alicia from Bel Air, MD
Dan was very helpful in finding us exactly what we wanted and made the buying process quick and as easy as possible!
- Lauren from Harwood, MD
Thank you Rena service manager for all you help. You eased me and my wife’s mind helping us with all our concerns breath of fresh air you are. Always a pleasure walking in and speaking with you - Dawn from Delmar, MD
We bought our first camper here 3 years ago. Had such a great experience came back again this year to buy a larger camper. Had same great experience Thank You Dave, you and your team are awesome. - Cathy from Exeter, PA
You must purchase your next Camper from here! Dave, the manager and ALL of his staff are awesome. We shopped every where, Dave is the most honest, No BS. Straight and to the point. Nefftali (Neff) the service mechanic was awesome. He took his time, stayed late to help us, and never made us feel rushed. Neff is very knowledgeable, answered all our questions, and even helped my husband with questions regarding the capabilities of his truck while hauling. We were very impressed. When I go bigger, Hitch RV in Delaware will be the only place I will go. - Virma from Clermont, FL
Service department thank you for all the help. They went over expectations to get us in our new camper. Thank you to the service manager she was very nice and welcoming. Thanks for keeping us up to date up to the point of taking our camper!!! You guys are way better then the past. - Stacy from Dover, DE
I drove from Missouri to Delaware because these guys smashed the best prices i could find locally . Thank you to Dave and your team there at Hitch RV. Your dealership from start to finish exhibited true professionalism and I greatly appreciate everything you did for me. Thank you again - Alan from Galena, MO
We absolutely love our RV, Dave and HITCH RV are amazing to work with! We traveled 8 hours to get to Hitch RV, but it was well worth it. We can't stop admiring our new Bullet Premier and can't truly believe our dream of our first RV came true so easily. Dave set us up at a local campground the night we picked it up so we could makes sure everything was great on it and didn't have to turn right around and travel home exhausted. We made the trip home well rested and safe after a wonderful night in Delaware. Thank you so much for everything. - Joy from Wilkesboro, NC
We had a great experience! From dealing first with Dave, who was kind, funny and very knowledgeable, in the buying experience to service and finance with Rena and Natalie. Thanks to Gene, the driver who got it here from Indiana on time for us :) and also Neph, who helped us with the demonstration and went above and beyond to make sure we were comfortable with the RV. We loooove our travel trailer! We'd definitely do business with these great people again. Thank you, thank you, thank you!
- Catia from Lakewood Township, NJ
We had spent about a month shopping online, for a Wolf pack 325, got my share of stories and info. Dave was the most up front and brutally honest about every number quoted, no BS. It made the decision very easy of where to buy my new Wolf Pack. Got one in from the manufacturer, everything was as promised and we couldn't be happier with the service we received from Dave and his team at Hitch. Loving the Wolf Pack so far, we will send pictures from the road, Thanks again Hitch RV. - James from Huntingtown, MD
We just love our Retro, we met Dave at the Hershey RV show three years ago, then two years ago, then visited the Retro display again last last year. We we saw him this year we told him this year we are finally ready to order our RETRO. He helped us order exactly what features we wanted and everything came in just as we expected it to. We could not have been more thrilled the day we picked our new Retro up. Dave's team at the Milford location has been fantastic to deal with. Thank you so much for making our dream of our new RV a reality. We tell everyone about Hitch Rv and love seeing all the posts on your facebook page. - Dennis from Township of Jackson, PA
Hey Dave - So the weekend went fantastic with the new camper - everything worked and went smoothly as expected. We are very happy so far with our second camper that we have gotten from HITCH, you guys are always so easy to work with and do a great job- I love the fifth wheel, so much better than the trailer was, My truck pulled it great, auto stabilizer was great - drank a beer while watching it dance around, LOL.
Thanks Dave again for all of your help and we will continue to recommend HITCH RV to all of our friends and fellow campers. PS, let me know if your service department finds the second remote for the TV's so we don't have to get a universal one. - Joshua from Middletown, DE
I have thank Rena the warranty manager for going over and beyond to get our issues resolved. When we were at a place of disappointment with our service experience she stepped up out of her busy day to help us through and through. We also had friends that had the pleasure of dealing with her and again like we figured she made sure they were taken care of as well to the end when no one else would call us back or help us she did! We just want to take a moment to say thank you to her and let hitch know they have a true asset to the company. She was a gem! Thanks Rena! - Bradley from Reading, PA
Hi Dave - I just wanted to take a minute to thank you your kindness when we were considering selling our motorhome. I'm sure that you could tell that in my heart of hearts, I didn't want to sell. Someday we will be able to use it and I think we would have regretted selling. Anyway, you were remarkably kind and patient and we just really wanted to thank you. If ever we were in need of anything RV related, we would come see you in a heartbeat! Also, we will continue to highly recommend You and Hitch!
Again thanks and all the best to you! - Stephanie from Felton, DE
We bought a 2013 Avenger here. Amanda F. was our salesperson. She was helpful, informative and low pressure. The finance experience was straightforward, no gimmicks or hidden fees. - Diane from Norwood, PA
Will Kricker made owning our first rv simple and easy, no hassle or stress. He walked us through the process and helped us choose the right one for us all we had to do is pick the color. when we went to pick it up at the milford location Neff one of the service techs did the walk through with us and gave us lots of good tips to take care of our new travel trailer, he even walked me through how to winterize our rv. I can't forget about Dave, he was fantastic and it couldn't have been any easier signing our paperwork. The best part is not only do they sell rv's but they also own them and made sure we had all their phone numbers in case we had and questions or ran into any issues while camping. Everyone made us feel right at home and excited to get out and use our new travel trailer. We purchased a riverside retro rv 285fk and couldn't be happier. - Quentin from York, PA
Thank you so much Dave for everything, we absolutely love our new family getaway. We never realized how easy it would be to buy our first trailer, after searching everywhere online, we came in and thought we knew what we wanted, until you helped us find the exact trailer for us. Thanks for being patient through all of our questions and staying late to accommodate our crazy schedules. Everything went flawlessly for us on delivery day and we could not be happier. We are recommending HITCH RV to everyone see. - Melissa from
Months after being interested in a particular model of an older Open Range we got an email out of the blue that one was traded. We drove 3.5 hours to see it, bought it, no hassle or hard sell. Ran into an involved unexpected issue with the VINs on title and trade in not matching. Dan Hayden took it upon himself to contact Forest River about the issue. He worked it out and the trade in went flawlessly.
So impressed #1 that he even remembered us and #2 that he went over and above to correct an issue we didn’t know existed.
The unit we purchased was delivered and is beautiful.
This was an exceptional experience. We are still pinching ourselves! - Nancy from
Just wanted to give a great big THANK YOU to the whole HitchRV crew where my wife Betty and I purchased our new Premier TT which we upgraded from a Cherokee TT. I had the best major purchase buying experience with HitchRV! Fred M. Our salesman greeted us at the door and took us into the yard of countless RV’s to help us find our new RV. His knowledge, patience, kindness and making our experience carefree was where he went above and beyond. A Huge THANK YOU FRED for making it so great! I also want to thank Adam for taking care of the load equalizer. Thank you Porter for giving us our walk thru. Very thorough, informative and just a great guy. I think it’s Mike in finance that made it trouble free. And, Anthony who I called today to help me with the refrigerator get working quickly. My wife and I live in northern NJ and making the trip down to Berlin to make the transfer was painless! We will recommend HitchRV to everyone! Paul H. - Paul from Paramus, NJ
As first time buyers of an RV we really appreciated someone as knowledgeable, honest, and helpful as our salesman Fred and Mike in financial dept was great too. - Jude from Lewes, DE
JIM HOLLISTER DID ANOTHER FANTASTIC JOB FOR US FOR AS FAR AS WE ARE CONCERNED JIM HAS EARNED ANOTHER FIVE STARS. VERY KNOWLEDGEABLE AND VERY POLITE HE DESERVED TO BE RUNNING THE SERVICE DEPARTMENT. JOB WELL DONE JIM. - ROY from
We love you dave. Thanks for looking out for us and making sure we had the right trailer for us.
I have to tell you I was very impressed with the gentleman that called us from service (Jim) as well. Very Courteous. Very proactive regarding the setup and delivery of our new second home. can you please thank him, as a pat on the back goes a long way indeed. Let’s face it, it’s very easy to complain but my wife and I feel that it is very important to tell people when they do a good job too. Sales is important but SERVICE is everything. You and your team just made us feel a lot better and more at ease over this whole transaction.
Believe it or not it does pay off. With us the payoff is this. If we like this life style we are buying a park model or a destination trailer. We will be doing this next season. Guess who we will be buying it from.
Congrats. Keep up the great work.
Craig and Pat Schmidt
PS. Hey we got our trailer today, we love our trailer and we love Phil. He was great and, so are you.
Please thank Tom and Jim again too.
Thanks again, Craig and pat
- Craig from Garnet Valley, PA
Dave-We wanted to say thanks for handling things with our frustrating delay in our new 195 trailer arriving. We love our trailer and are thrilled that we got the upgrades we did with it, at your suggestion. You went above and beyond in making sure we were taken care of an answered my endless stream of questions. We shared some pictures of our trailer on the owners forum and have been spreading the good word about Hitch RV and how you even went so far as to put us up in a great hotel with an ocean view to allow us to relax and wait for it to get here. Again thanks for everything...You as well as Neph and Todd were great setting us up and going over everything in our new camper with us. Thanks Bill and Linda - Bill from West Chester, PA
We bought a Bullet RV and had issues with the Hot water heater on our first trip out. Mike in Service had even tried to help trouble shoot the issue so I would not have to drive the RV back. Unfortunately we were not able to fix it over the phone. Since we live 60 miles from the dealership, we needed to make sure we could get the repair done in one trip. We arranged for an early appointment and they had us out before 10:00AM. Everyone in the Berlin Service department was nothing but courteous, knowledgeable, and professional. - Vince from Dresher, PA
Dave ,
Thanks for everything man, all the extras we added are cool. This has been a great experience and we are very excited to hit the road in our new camper. - Robert from Mercerville, NJ
We dealt with the Berlin site and they were wonderful. Patrick was great and answered all of our questions and kept on top of everything for us. The service department was good and took care of a couple of minor problems. - Kimberly from NJ
JIM AND THE ENTIRE SERVICE DEPARTMENT WERE VERY PROFESSIONAL AND CARING FOR US AGAIN. THANK YOU FOR YOUR GREAT SERVICE - ROY from
DAVE AND TRINITY WERE GREAT TO WORK WITH. DAVE WAS VERY KNOWLEDGEABLE AND PERSONALABLE. TRINITY WAS EXTREMELY HELPFUL AND INFORMATIVE.
WE RECEIVED OUR CAMPER SO QUICKLY AND HAD NO PROBLEMS WITH HITCH RV. WE ARE SO HAPPY WITH OUR CAMPER AND THE SERVICE WE RECEIVED WITH HITCH RV.
THANK YOU TO DAVE AND TRINITY FOR MAKING THIS PURCHASING PROCESS SO EASY AND FLAWLESS.
- JILL from Port Jefferson Station, NY
The way Neph in service when he saw us walking around looking for our first time, took the time to talk with us and educate us was so worth it. We looked and researched for over a year until we were ready and realized that Hitch was the place to go. Ron in sales was awesome as was everybody in the office. The day of delivery was so calming by the service dept, Neph and Todd(who was new) covered everything and then some, just a great experience. They worked with us until we could get a date for delivery due to the weather. If it wasn't for Neph who knows where or if we would have bought our 1st RV. THANK NEPH - Bob from Folcroft, PA
Good evening Dave,
Thanks for all the help with getting us set up with our new Travel Trailer back in January. So far we are very happy with the set up and service. You were so easy to deal with and actually took the time to make sure we had the right trailer with what we wanted in it, you listened. Jim in service has been great with communication and getting us all ready to go down the road. Thanks to everyone at Hitch RV for making this such an easy, fun experience. - Jeff from Wilmington, DE
We give Hitch RV Delaware 100 thumbs up...Lonnie in sales was wonderful....he held a unit we were really interested in til we could get down. Living in Pa. we had the weather against us for a few weeks but we got down, loved the camper and purchased it.....Tim Waters, General Manager made us feel like we knew him for years. ........ their service department deserves 100 thumbs up also. Jim worked with us also with the weather and when we did finally get there to pick up the camper those people in service department are awesome. We would highly recommend this dealership. Thank you all for everything ! - Will from Bangor, PA
Dave Conard is the absolute best salesman we have ever had help us. In fact, Dave helped us two times this year. In June we purchased a Riverside Retro 166 and camped a few times. We realized we needed a larger model, so we contacted Dave in October, and ordered a 177SE. Dave was there to help with questions and instructions on each model as well as working the best deal for us, including our trade. We really appreciate Dave's consistent energy and desire to make our experiences the very best possible. Thanks to Dave in Sales and Jim in Service for their superb assistance. - Dan from Dover, DE
Dan the sales rep is very personable and knowledgeable.. he was willing to help even when we came back to pick up our camper after purchase and brought our friends with us who were looking for a new camper .. Parker was very knowledgeable on the workings of the camper on our walk through at pick up and very kind to fix things the cleaning crew missed
Mike was professional and kind and explained the financial end with ease and no confusion. - George from Beverly, NJ
Hi Dave.
I wanted to tell you what a great experience it has been doing business with you and the others at Hitch. Barry and I expected the purchasing process to be a painful one like buying a car, it was not! Instead, it was quick, easy and enjoyable.
The delivery team was awesome! They took a lot of time giving us tips, explaining and showing us things about the Puma. We really needed it too, being first timers.
Thanks again to you and the rest of the team.
Jeanne and Barry - Jeanne from Norristown, PA
The people there are great. Thanks for great experience and thank you for storing it till the spring. - Joseph from Hammonton, NJ
The experience of making a deal and getting the RV we wanted!! Our salesperson this year was Patrick and last year was Lonnie. They were great!! They were no pressure and very helpful!! I said I was going to look around and see if I could get a better deal with what I wanted. I went 3 days thru the Hershey show and was told no by everyone else. I went back to them and they made the deal I needed. They were great to work with. I can honestly say I would go back to these great people if I needed another RV! I know They would be the first I call to see if they can help me out! I am in PA and will gladly drive to them. Even the service people are very helpful! They will answer any questions you may have. - Ronal from Carlisle, PA
We met Dave Conard at the Hershey show. Dave was extremely knowledgeable and patient. We are new to travel trailers and he took his time with us - even though he was slammed busy - to be sure we got the model that met our needs. He also provided feedback and suggestions in order for us to make this important decision. Equally important, the numbers he told us are the numbers we ended up with - no hidden fees! Service department was prompt to call us to set up our orientation too. Thanks so much for your attention, honesty and hard work, Dave - can't wait to pick up our home away from home! - Mike from Newton, NJ
We love our trailer and people are great - J. from Runnemede, NJ
I did enjoy the searching for a used trailer with Patrick, I made this an enjoyable event. Also Patrick did everything he could to help us lock in good financing for the trailer.
I couldn't ask for a better service department team (boots on the ground techs) getting to work on the problem right off the bat. With in 10 min after demo there was a young gentleman working on the trailer. Thank you again. - Ryan from NJ
They were friendly, courteous, helpful and accommodating! They were very thorough with making sure everything in the RV worked. We were visiting the area on vacation, stopped there on a Saturday late afternoon we thought we found the perfect camper. Went back on Sunday for a second look to verify our decision. We were leaving the area that Thursday. Dave the Sales Manager said we will make it happen and they did. - Karen from Mountain Top, PA
It was a great experience working with Dan Hayden and Mike Gilbert. We love our new Retreat Destination Trailer and the Grandchildren love the loft. Phil also did a great job delivering and setting up our home away from home here in Sandwich Massachusetts. - Arthur from Middleborough, MA
Dave , Thank you very much for helping us with the camper. You made sure we were taken care of from start to finish no matter how many questions we asked. Jim and Neph were great in service and took all the time we needed on pick up day. We are beyond excited to start a new journey. Thanks again:)
Thank You,
Nicole Schantz - Joshua from MD
We had just came from another RV Dealership that was an extremely disappointing experience not knowing exactly what we were in for only meeting Dave Conard via email or text. Once we got there being greeting by Dave and finally putting a face to an email welcoming us to Hitch RV... So Dave introduced us to Jim and Neff (Service and Parts Manager) who went above and beyond to make our experience a extremely memorable one. We were there from 9AM to 3PM which was a very long day. But that didn't matter to us we enjoyed making friends it was also memorial day weekend. If anyone is in the market for an RV these are the guys to come too. - Lisa from Pasadena, MD
Thank you Dave and your team at Hitch RV in Milford for making this the easiest purchase we have ever made.
We saw it, then called you and were so fast to get back to us and we were able to get everything else together either by phone or email and as busy as our schedules are , we really appreciate that. Everything was ready at pick up and your service guy was great in going over our entire trailer with us even though we have had one before. Thank you Hitch RV.
- Melissa from Millington, MD
After several years of renting and borrowing campers we decided this was our year! We started the process in October with another dealer and basically was told we were being "too picky" After several months of back and forth we decided to search elsewhere ready to put our camper to the side until next year. After calling and emailing with Dave at Hitch RV I knew we would finally own our camper! Dave was awesome and so honest. He listened to every need and want we had and put us exactly where we wanted to be. Just when I didn't think it could get any better, we came to pick up our camper and low and behold, we met Neph! From every inch, to every drawer/cabinet, and everything in between he thoroughly explained and demonstrated everything! He has been a life saver since with assisting us in after the sale questions about maintenance and such. I never thought making a payment for a camper would bring so much joy, but I know that for now and many many years to come, we will continue to make memories! Ones that my kids will cherish for a lifetime. From my family (and as you can see, a very happy family) to yours at Hitch RV, we thank you! - Jennifer from Sharptown, MD
Thanks Dave to you and your team, for making sure everything went so smoothly, We loved our experience with Hitch RV. Great people from the owners to the lot people. Great services and products and they make you feel like family. - Joe from Sicklerville, NJ
Hi Dave, we wanted to say thanks for everything you did for us that made buying our first camper such a pleasure. We loved talking to you at the RV show in Oaks and we absolutely love our new Heritage Glen, Pete did a great job getting our RV settled in our campsite. Dave, thanks again for everything you did for us.
Mark and Jan Harris - Jan from Doylestown, PA
WE WOULD LIKE TO THANK THE NEW SERVICE ADVISOR JIM ON HIS VERY FRIENDLY AND PROFESSIONAL WAY HE HANDELED OUR RECENT SERVICE WORK. HE CERTAINLY WILL BE A ASSET TO YOUR COMPANY AND ALSO THANK MELISSA AND NANCY IN THE BUSINESS OFFICE FOR THEIR HARD WORK AND DEDICATION. THANKS AGAIN LEROY AND PAT SMITH, LAUREL DE. - ROY from
Honesty and product knowledge of the salesman, Dan Hayden, was THE biggest factor in coming down 2 hours from our house. We met at the AC rv expo and from the first word everything was on point.
We came liking the Keystone Bullet 272 bhs, and left with the Coachmen Freedom Express 275bhs. No hassle, no gimmicks and Hitch Rv beat every other dealers price and trade in offers including 3 Camping World locations in 3 states.
We work hard for our money and really value a family business that takes our needs seriously and works harder to earn our trust.
From the moment we arrived we were impressed, met by the salesman at the parking area, and immediately went to work putting the deal together. The entire shop team came together to get us rolling down the road in record time. Something very few rv businesses can pull off.
We loved our little trailer but it was time for an upgrade in size and luxury glamping. The new travel trailer has many features and gadgets that will keep us happy for years.
Hopefully sooner than later we want to return and have another truly wonderful and painless experience. To the whole dealership team a heartfelt thank you from the Martinez Family.
- David from North Arlington, NJ
Dave, Thanks so much for all your help in putting us into our new RV. We feel that you were very helpful, informative and great to work with. Just a reminder, please forward the picture you took of us in front of it yesterday. Otherwise, we will call the photo police :-)
Best regards,
Sonja & Dave
- Sonja from Pequannock Township, NJ
PAT AND I TRADED OUR 2015 CHATEAU FOR A 2016 FOURWINDS AND TIM WATERS AND DAVE CONARD JUST TREATED US OUTSTANDING IN EVERY WAY. THE SERVICE DEPARTMENT ALSO WAS OUTSTANDING CAROL AND HER STAFF WERE ALSO OUTSTANDING. SO IF YOU WANT TO BUY A RV GO SEE HITCH RV IN MILFORD DE. LEROY AND PAT SMITH. LAUREL DE - ROY from
Thanks You Dave so much for helping us find our "St.Rose" She is our joy among the thorns we must battle in life. Thank you for your honesty and kindness, we have enjoyed a few short trips locally with her but are hoping to hit the road in 2017 and go to Tennessee and beyond. We are so glad we stopped by Hitch RV and met you. Thanks again Sarah & James - Sarah from Harrington, DE
My family purchased a 37ft Super Lite Sunset Trail at the end of this season. I had never pulled a trailer before, so I asked the trailer be delivered as part of the deal. Hitch RV delivered from DE to Long Island NY. Unfortunately when the RV arrived, it was damaged in a few places. Now this was not Hitch RV's fault, it was clearly manufacturing defects. Any other customer would have rejected the shipment, but the delivery man Phil, offered to repair what he could. I can tell you, that Phil did an amazing job at repairing the bunks and wall panels ( he had to make several trips to Lowes to get the right tools)
Thanks to our Salesman Dave who was the most honest businessman I have ever met. He made sure all of our question and concerns were taken care of.
Special thanks to Kim in the Warranty department who took care of my complaints in regards to Crossroads manufacturing.
If you are going to buy an RV, Hitch is the only place to shop.
Cheers and Happy Holidays - Mark from Smithtown, NY
WE absolutely love our new PUMA trailer, it is so roomy inside and sooooo much storage space. Thanks Dave. for taking your time and caring so much about helping us pick out exactly what we wanted. We appreciate all your assistance and professionalism. We love the new camper. We am very thankful that we chose to purchase our camper from Hitch, everyone there has been great from the very beginning. - Sherri from Henderson, MD
Our first camping experience. We came in looking for a pre owned trailer, but Dave guided us to find a new trailer with full warranty in our budget. We loved it so much the first few trips that we got a bigger truck and came back and traded for a bigger camper with a slide out that we ordered from the factory. We love our camper! Thank you so much Dave for taking so much time with us and helping us find the right one. You always treat us like family, we are so glad we met you that Saturday afternoon. - Lori from Birdsboro, PA
We loved our trailer from the first time we saw it, many thanks to Dave for showing it to us and letting us upgrade from our original choice. Dave is the most honest up front sales person we have ever dealt with in any purchase we have ever made bar none. Thanks for caring about our needs and making sure we were taken care of from start to finish. We send all of our friends to see you, but Pete is banned from coming in to see any toy haulers as we will probably go home with one, LOL Friends forever. - Peter from Pottstown, PA
Thank you so much Dave, we can't thank you enough for your service and friendliness. You made our first RV buying experience PERFECT! We will probably call more than once with questions on our way back home, - Annette from Omaha, NE
Thank you for finally getting my broken window replaced. It may have taken a while, but in the end it's done and that's what I call great customer service! I will -- like I have since purchasing my park model from Hitch RV -- recommend you to my friends looking to purchase one. - Melissa
We had been searching all over and online for two years for what we wanted or what we thought we did. We had no idea we were close to finding our first RV until Dave showed us the Sunset Trail 270BH. We fell in love with it right away, but were still torn between that and the bullet 272, until we walked back into the Sunset Trail then It was a no brainer. After seeing most everything else out there, we are so happy we came to Hitch RV and that Dave helped us finally have the perfect RV for us. - Beth from Bear, DE
We love the fact that Dave Conard cared enough about us to make sure we have the correct weight trailer for our truck after the owner of another dealership had sold us one that was to heavy. He took the time to listen to us and found out what we truly wanted, and our camper travels so well, we are sending all of our friends to see you. - Colleen from Collegeville, PA
WE CAN'T THANK YOU ENOUGH! We wanted to thank you, Dave, and your Team at Hitch RV for making our grand daughter's summer, She loves the "Peanut Room" and we have told every one we know that if they are looking for an RV to go see you. We really love our Sunset Trail and every one at your dealership has been fantastic from the day we met you to the day we picked it up, We are so happy we came to see you and can't thank you enough for rescuing our summer.
"Nut's" Grand Mom and Pop Pop - Winston from Georgetown, DE
ALLEN AND HIS TEAM REALLY MADE THE DAY! I want to thank you and your team for a great job. We took delivery of our Park Model yesterday and all went very well. John Black was very helpful and attentive getting us information and helping to find financing. Ed and Debbie were very prompt delivering permits and scheduling the delivery. I cannot say enough about Big Al! Allen, Paul, Herman and Jim worked their butts off in the heat yesterday to set the trailer. Allen and his team really made the day yesterday! Their actions showed they care and weren't just about dropping the trailer and blowing out of there. They were very helpful explaining the functions and use of the model. We look forward to many years of family fun, and we thank you for helping make that happen. ~ Regards, Mark - Mark from Lumberton, NJ
WONDERFUL EXPERIENCE! We had a wonderful experience at Hitch RV! Bill Ennis was extremely knowledgeable about the Fifth Wheels we were looking at. He was not a high pressure salesperson, which is what we like most about him and Hitch RV. We didn't find exactly what we think we are looking for on our most recent visit, but we'll certainly be back in to check out the new stock as the 2017s roll in. We would not hesitate to recommend Bill Ennis or Hitch RV to our camping friends! ~ Greg and Laura - Greg
SUPERB SERVICE! Huge selection and friendly service. I have purchased two trailers from Hitch RV and both times have received superb service, from finding a trailer for my budget through the entire purchasing process. I would recommend them to anyone searching for an RV. ~ Matt - Matt from Dover, DE
THANK YOU! Just signed the paperwork on our new toy . . . Can't wait to play in our new happy place. Thanks to Dave Conard and Tim Waters at HItch RV for going above and beyond to make getting our new RV even possible. Can't thank you enough for a great experience. ~ Megan - Megan from Odessa , DE
A FLAWLESS EXPERIENCE! We would like to send a special thanks to Dave Conard and Ron and Tim at Hitch RV for making the purchase of our new RV so easy! Making an unplanned purchase required switching all of our travel stuff for a family of four from our old RV to our new RV and you made it nearly flawless! Easiest purchase of a vehicle I've ever made and we absolutely love it! We highly recommend that you stop by and see Dave and his team! Go Irish and take good care of our old machine "St Rose"! — Margaret and Joe Barry - JOSEPH from SAYRE, PA
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